Privacy Policy - Website

With this notice Lagardère Travel Retail Italia S.r.l. (hereinafter the "Company") intends to inform users of the website "" (hereinafter the "Site") of the policy adopted with regard to the protection of personal data, underlining its commitment and attention to the protection of the privacy of visitors to the Site.

Please read carefully this Privacy Policy, which applies to the use of all areas of the Site.

The navigation of the Website is free and does not require any registration, with the exception of some areas where users can freely and expressly provide a series of data concerning them in order to access specifically identified services (e.g. to register in the "Work with us" area or to use the @-invoicing service).

Therefore, where users intend to provide their personal data in order to access such further services, they will be expressly informed pursuant to EU Regulation 679/2016 on the protection of personal data (the "Regulation") and to the Italian Personal Data Protection Code (Legislative Decree 196/2003) with an indication (by way of example) of the purposes and methods of use of the data by the Company as well as the right to request at any time the deletion of the data or its updating.

Information on the processing of personal data

Pursuant to Article 13 of EU Regulation 679/2016 on the protection of personal data and the Italian Data Protection Code, the Company provides you with the following information.

1. Identity and contact details of the Data Controller

The Website is managed by Lagardère Travel Retail Italia S.r.l. a socio unico, with registered office in Via Fratelli Bandiera No. 7, 30020 Gaggio di Marcon (VE), Italy, Tax Code and VAT No. 042690272, tel. 041/4561111, link to the contact form, as Data Controller in accordance with the Regulation.

2. Types of personal data processed

No registration is required to access the Site. However, there are sections of the Site that require registration and use of a username and password, or services for the use of which it is necessary to provide personal data (e.g. to contact us and be contacted).

If the Company collects personal data, it will inform users in advance of the purposes for which such data are required and the manner in which it will be used. Where necessary, the Company shall obtain the user's specific consent to the relative use of the data. By way of example, personal data such as name and surname, telephone number, e-mail address and other information that the user agrees to provide in order to use the services of the Site by filling out a specific registration form may be requested. The Company will use the personal data collected on-line only for the purposes indicated during registration.

Data relating to connection and navigation within the Site (such as the URI-Uniform Resource Identifier addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server – successful, error etc. – and other parameters relating to the user's operating system and computer environment) are collected for the sole purpose of obtaining anonymous statistical information on the use of the Site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes to the detriment of the Website: with the exclusion of this possibility, the data will be deleted after the time necessary to provide the services illustrated on the Website.

With reference to the data relating to navigation within the Site, see also point 7 below.

3. Purposes and legal basis for the processing

The data are collected and processed for purposes strictly related to the use of the Site and its services. The purposes for which the data is used are indicated in detail in the specific information provided by the Site in all cases of data collection. We therefore ask you to read the information notice that on each occasion illustrates the characteristics of the processing that will be carried out by the Company (e.g. to send requests through the "Contacts" section).

Your data will be processed:

  • pursuant to Article 6, paragraph 1, point b) of the Regulation to manage the use of the Services requested through the Site and to respond to your requests, if any;
  • on the basis of your consent, pursuant to Article 6, paragraph 1, point a) of the Regulation, to carry out marketing activities and analysis of your preferences.

In any case, the processing will be carried out in compliance with the Regulation, the Italian Data Protection Code and the guidelines and decisions by the Italian Data Protection Authority (including “Loyalty Cards and Safeguards for Consumers: Guidelines Applying to Loyalty Programmes” of 24 February 2005, the “Guidelines on Marketing and against Spam” of 4 July 2013, the “Simplified Arrangements to Provide Information and Obtain Consent Regarding Cookies” of 8 May 2014 and the “Guidelines on the Use of Cookies and other Tracking Tools” of 10 June 2021).

4. Optional nature of the provision of personal data

The provision of personal data is generally optional. Only in certain cases may failure to provide data make it impossible to access specific services and obtain what may be requested (e.g. to submit your application); failure to provide such data may therefore prevent the Company from allowing access to the services of the Site or from responding to user requests.

The data required from time to time are precisely identified in the data collection forms on the Site – e.g. by means of an asterisk (*) – and the consequences of failure to provide them are reported in the specific information on the data collection pages.

Users are required to indicate only personal data relating to themselves on the Site.

5. Manner in which data are processed and scope of communication

The data will be processed on electronic media. The Company guarantees the lawful and correct processing of the personal data provided through the Site, in full compliance with the regulations in force, as well as the maximum confidentiality of the data provided during registration.

The data will not be disseminated and will be processed by Company personnel expressly authorised to manage the Site.

For purely organisational and functional reasons, the Company has appointed a number of service providers for the management of the Site as external processors of users' personal data. A complete list of external data processors can be requested by clicking on this link.

6. Links to other websites

This information is provided only for the Site and not for other websites that may be consulted by the user through links. The Company cannot be held responsible for personal data provided by users to external parties or to any websites linked to this Site.

7. Profiling and/or customization tools

The Company does not carry out any promotional and/or advertising communication activities without the prior express consent of the user.

The Site uses "cookies", both technical (i.e. to facilitate navigation and use of the Site) and third-party analytical (to collect information on the use of the Site by users in order to perform statistical analysis on an aggregate basis).

The Site does not use profiling cookies.

For a detailed explanation of the cookies used by the Site and how to disable them, please read our Cookie Policy.

8. Place of data processing

The processing operations connected to the services provided by the Site are carried out at the registered office of the Company, in Gaggio di Marcon (VE), via Fratelli Bandiera No. 7.

The data collected and processed through the Site will not be transferred to countries outside the European Union.

9. Period of data retention

Your data will be processed for the time provided for in the specific information provided at the time of collection (e.g. "Work with us", use of the contact service). Your data collected through the "Contacts" section of the Site will be processed for the time necessary to correctly manage your request and will then be deleted. The data collected through the "Work with us" section and the creation of your candidate profile will be kept for 12 months after their insertion, after which they will be deleted. Data processed as part of the @-invoicing service will be processed for the duration of your registration to the service and in accordance with the terms of the tax and accounting law (with reference to data processed for invoicing purposes).

Data processed for the purpose of sending you communications about our products and services, offers and initiatives will be stored until you revoke your consent. If your consent is revoked, the data will no longer be processed for marketing purposes.

Regarding the retention period of data collected through the use of cookies, please see our Cookie Policy.

10. Rights of the data subjects

By sending a communication to Lagardère Travel Retail Italia S.r.l., with registered office in Via Fratelli Bandiera no. 7, 30020 Gaggio di Marcon (VE), Italy, tel. +390414561111, link to the contact form, you may at any time exercise your rights pursuant to Articles 15 to 22 of the Regulation, which recognise specific rights including the following:

  • right to obtain confirmation as to whether or not personal data concerning you are being processed;
  • right to obtain access to your personal data and to the information indicated in Article 15 of the Regulation;
  • right to obtain the rectification of inaccurate personal data concerning you without undue delay or the integration of incomplete personal data;
  • right to obtain the deletion of personal data concerning you without undue delay;
  • right to obtain the restriction of the processing of personal data concerning you;
  • right to be informed of any rectification or erasure or restriction of processing of personal data concerning you;
  • right to receive the personal data concerning you in a structured, commonly used and machine-readable format;
  • right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you.

In particular, your right to withdraw at any time your consent to the processing of your personal data and to object to our analysis activities remains unaffected.

11. Who you can contact to lodge a complaint

We remind you that if you believe that the processing of your personal data is in breach of the provisions of the Regulation, you may always lodge a complaint with the data protection authority (, or, if different, with the data protection authority of the country in which you usually reside or work or, finally, of the place where the alleged breach occurred.

12. The Data Protection Officer

The Data Protection Officer designated pursuant to Article 37 of the Regulation by the Company can be contacted by clicking on this link.

13. Revision clause

The Company reserves the right to revise, amend or simply update, in whole or in part, at its sole discretion, in any way and/or at any time, without prior notice, this Privacy Policy, also in consideration of amendments to laws or regulations on the protection of personal data. Changes and updates to the Privacy Policy will be notified to users and will be binding as soon as they are published and communicated. We therefore ask you to regularly access this section to check the publication of the most recent and updated Privacy Policy.

The full texts of the EU Regulation 679/2016 and of the Italian Data Protection Code can be consulted on the website of the Italian Data Protection Authority

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