Contact the Customer Care

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Lagardère Travel Retail Italia S.r.l.
Via Fratelli Bandiera 7
Gaggio di Marcon
30020 Venezia
Tel : +39 0414561111
Informativa Contatti
art.13 of UE Regulation 679/2016 General regulation on data protection
a) Who we are and our contacts:
- Lagardère Travel Retail Italia Srl, a sole shareholder, C.F. and VAT number 04269090272;
- Airest Retail S.r.l., C.F. and VAT number 04044640276;
- LS Travel Retail Roma S.r.l, with sole shareholder, C.F. and VAT number 11867061001.
all with registered offices in Gaggio di Marcon (VE) 30020 Via Fratelli Bandiera 7, as joint data controller (hereinafter jointly, the "Co-holders" or the "Companies") pursuant to art. 13 of EU Regulation 679/2016 on the protection of personal data and the Code concerning the processing of personal data provide you with the following information.
b) Why we collect your data:
The data you provide us - through the "Contacts" area of ​​the website or through the other contact channels made available by the Companies (in particular your name, e-mail or telephone contact) - will be used to respond to your report or request for information.
c) Your consent:
Your consent is not necessary to be able to manage your report or request for information pursuant to art. 6, lett. b) of the Regulations.
d) What data is required:
Through the "Contacts" area (or the other contact channels of the Companies) you are free to describe your requests for information or needs but we ask you not to indicate data that refers to your particularly intimate and private situations (eg that you refer to his state of health, religious orientation, etc.).
e) How we process your data:
Your data will be processed mainly via computerized ways to manage your request and be able to contact you again. The data will be processed in compliance with the regulations in force and, in any case, so as to guarantee their security and confidentiality and prevent their disclosure or unauthorized use, alteration or destruction.
f) How long we keep your data:
Your data will be processed and stored for the time necessary to properly handle your request and allow us to improve our service; after which they will be deleted.
g) Who your data is processed by:
Your data will not be disclosed and will be able to become aware, for the management of your report / request, of the persons authorized to treat the Sales, Marketing & Development Department and the Departments or external subjects from time to time interested in the management of your reports.
Your data may also become known, as an external data processor, of companies that - within the scope of their respective knowledge - provide us with useful services for the management of our IT systems and our Site. The names of all external managers of the treatment can be requested by sending a message to email.
h) What are your rights:
By communication to be sent to email, or at the headquarters of the Company, you may at any time exercise your rights pursuant to articles from 15 to 22 of the Regulations, including:
- obtain confirmation that your personal data is being processed or not;
- gain access to your personal data and to the information indicated in art. 15 of the Regulation;
- obtain the correction of inaccurate personal data concerning you without unjustified delay or the integration of incomplete personal data;
- obtain the cancellation of the personal data concerning you without unjustified delay;
- obtain the limitation of the processing of personal data concerning you;
- be informed of any adjustments or cancellations or limitations of the processing carried out in relation to the personal data concerning you;
- receive your personal data in a structured format, commonly used and readable by an automatic device;
- you can find the complete list of your rights on
i) Who can you contact to make a complaint:
We remind you that, if you believe that the processing that concerns you violates the provisions of the Regulation, you can always lodge a complaint with the authority for the protection of personal data (, or, if different, with Guarantor authority of the member country in which you habitually reside, jobs or, finally, of the place where the alleged violation occurred.
j) How you can contact the Data Protection Manager:
The Data Protection Officer designated by the Companies can be contacted at the e-mail address.
art. 13 of EU Regulation 679/2016 General regulation on data protection